Training Case Studies
Rathlin Island Ferry Company
OCN NI L2 Using Social Media to market products and services
Mary O’Driscoll owner of Rathlin Ferries & Cape Clear Holiday Centre talks about how meeting with our business development team has benefited her and taken her business to the next level: “the change has been amazing….”
ILM Level 4 in Leadership and Management
Axis Bioservices, based in Coleraine, is a contract research organisation which conducts pre-clinical trials on new drugs with specialist capabilities in oncology and angiogenesis. Its client base spans the local national and international pharmaceutical industry as well as leading academic institutions.
The rapidly expanding company, which started out in 2014, employing just a handful of people was experiencing increased business grow with the requirement to recruit more employees. While the team’s scientific capabilities were of an exceptionally high standard the Directors identified skills gaps in business operational skills such as communication, planning and collaborative working and recognised that embedding, the values and skills of good team working would have a direct impact of the firm’s productivity and overall business success.
The Northern Regional College response:
Staff from the College’s Business Development team worked with the directors to provide a comprehensive and tailored training solution to meet the Axis Bioservices objectives using the colleges Institute of Leadership and Management (ILM) expertise.
This led to delivery of units in “Motivating people in the workplace” and “Solving problems by making effective decisions” by a senior ILM tutor to 8 staff members including scientists, technicians and administrators. This was conducted using workshop style delivery which allowed participants to fully engage in the programme, be open in discussion and learn from each other as well as the tutor.
6 staff members subsequently achieved their ILM Level 4 Award in Leadership and Management.
Feedback from Company Director Catherine Maguire:
“Northern Regional College designed a course that delivered exactly what we were looking for. It was delivered on site one afternoon a week for seven weeks and made appropriate use of staff time and fully engaged with all participants. The results went far and beyond our initial expectations.“I feel that the staff now see that we are all a team in Axis and that it is important for them to see the value that they have in the team. I feel that this will increase their investment with the company and make them feel part of its future.I believe the changes that have resulted have made our company not only a welcoming place for clients, and suppliers but that employees themselves have reaped the rewards of feeling part of the Company’s success. This is evident through the positive impact in repeat and new business and in attracting the right talent in this highly progressive scientific facility.'
The employer’s costs were offset through the Department for the Economy DfE Skills Focus Programme which provided up to 75% of the course costs.
Level 2 Award Unit 203 Tungsten Inert Gas (TIG) Welding – Aluminium
Staff at McAuley Engineering, a component manufacturing company, took TIG welding training with Northern Regional College training. The training expanded the team’s skillset and increased the company’s flexibility.
The Auction Room
Level 2 Awards in Understanding Customer Service in the Retail Sector and Understanding the Retail Selling Process
Neil Hyndman, owner of The Auction Room coffee shop in Maghera, arranged for his staff to undertake customer service and retail training with Northern Regional College.
The team took our Level 2 Award in Understanding Customer Service in the Retail Sector and Understanding the Retail Process.
Delivered through the Skills Focus programme, the training went a long way in boosting staff confidence and giving them new techniques to put into practice when dealing with the public.
Neil said: "The training really enhanced the confidence among our young – and relatively inexperienced – staff. As well as learning a range of new techniques, it reinforced all the good things they’re already doing in their jobs. Often, this is as important as learning new skills and it certainly was to our team.
“We noticed an immediate improvement in their ability to engage with customers, as well as each other, and our feedback from customers - both in house and on social media - has continued to be of an absolutely wonderful standard.
“They are more able to actively engage with customers to encourage cross/up-selling and improve the experience of both the customer and their role within the organisation."
Contact our business support team to find out more about our staff training courses.