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Hospitality, Tourism & Sport

WorldHost Principles of Customer Service

Start Date: 1st September 2020
Code: C63 WORLDCS

  • For Business
  • Online

Essentials

Duration: Flexible Online
Start date: 1st September 2020
End date: 30th November 2020

Fee for 2020/2021 Academic Year:

£70 per person

100% Skills Focus funding available.  Eligibility criteria applies.


WorldHost training is the foundation for establishing a culture of excellence and driving business transformation. This course is for front-line staff who have regular interactions with customer and will help to identify customer needs and how to manage expectations. There will be a focus on the importance of making a great first impression and developing personal communication skills to improve customer interactions. 

 

   IT requirements to access online courses


Learners must be at least aged 16 years of age on or before 1 July 2020.
There are no formal qualification requirements.



Course Registration

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Course Registration

To register your interest in this course please fill in the registration form.

Please note that all correspondence will be by email.

Also check your Spam/Junk folder for emails from business.engagement@nrc.ac.uk as they can sometimes end up there.