The College is committed to protecting the personal data we process and ensuring full compliance with current data protection legislation. If you believe your personal data has been mishandled, unlawfully processed, or your data protection rights have not been upheld, you have the right to raise a complaint. Examples include:

• There has been potential unlawful processing, loss, or unauthorised disclosure of your personal data.
• You are concerned about how your data is being shared or stored by the College.
• There has been a failure to uphold your data protection rights.
• You believe the College is using inaccurate data in relation to you.
• You have not received a response to a ‘Subject Access Request’ within expected timeframes.

If you wish to make a complaint about how the College has managed your personal data, this can be most easily done using our online complaints form.

Alternatively, you can contact the Data Protection Officer (DPO) directly via the following methods:

Email: dpo@nrc.ac.uk

In writing:

Data Protection Officer
Northern Regional College
40 Farm Lodge Avenue
Town Parks
Ballymena
BT43 7DF

Please provide the DPO with:

• Your name and contact details
• A description of the issue
• Any other relevant information to help us inform our review of the issue.

In line with the requirements of the Data (Use and Access) Act 2025, the College will acknowledge receipt of a complaint within 30 calendar days of receipt. Where possible, the College will always endeavour to provide an acknowledgement and a response to you at the earliest opportunity.