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Frequently Asked Questions

I don’t know how to apply – can you help me?

Please follow our step by step guidance within our how to apply section.  If you are still experiencing problems contact admissions@nrc.ac.uk

How can I access the online admissions portal?   

Visit https://ebsontrackprospect.nrc.ac.uk and add your login details.

How do I get my password reset?  

Enter the username or email address associated with your account into the Admissions Portal “Sign into your account” section and then select “Forgot password?” A password reset link will be sent to you. Once you have received this, you will be able to choose a new password for your account.

Alternatively, email servicedesk@nrc.ac.uk to request your password is reset or email admissions@nrc.ac.uk and a member of the admissions team will forward your request on.  Please check your emails regularly, as the password reset link sent to you will expire.

Can I apply for more than one course?     

Yes you can apply for up to 5 courses.

How can I get my student ID? 

Your student ID is on your online admissions account (600*****). If you are still unable to locate this contact admissions@nrc.ac.uk.

Do I need evidence of all my qualifications?

Yes, all those that are relevant to your course application.  If you have not received predicted grades please input the qualification/s you are working towards. Once you receive your results please update the qualifications section of your online account and upload evidence of your actual grades.

Why are my grades showing as Pending on my account?

All grades, whether predicated or actual grades will show as Pending until checked and verified by the course lecturer. Please remember to upload evidence of your qualifications so your grades can be validated.

How do I upload documents to my online admissions portal?

Please refer to our online admissions portal guidance.  

When will I receive communication with regards the status of my application?

Please refer to Step 3 within our how to apply section.

How do I arrange an interview/information session for my course?  

The college will contact you in due course to arrange an information session/interview.

What education support is available? 

You should fill in an online referral form.  The Education Support team will then contact you to discuss your needs.  See Education Support for further details. 

How do I apply for a travel pass?    

Applications for Transport Assistance are in respect of FULL-TIME attendance at a Further Education College.  You can view all the eligibility criteria at the Education Authority (EA) website by selecting “Home to School Transport” and “Home to School Transport Information and FAQs”.  Applications for the academic year 23/24 will open on 14 August 2023 and must be submitted through the Education Authority website.

Transport Assistance for Further Education Students

How do I know if am entitled to school meals?     

The Education Authority (EA) for Northern Ireland is responsible for assessing the eligibility for Free School Meals based on Department of Education (DE) / Department for the Economy (DfE) criteria.  You can view all the relevant information regarding this and apply for Free School Meals at the Education Authorities website.

I am over 25 – can I enrol on an Apprenticeship programme and what are the fees?

If you're 25 years and over, there are some Apprenticeships available for those employed within an economically important sector needed to rebalance the economy. Please refer to Apprenticeship frameworks for over 25s or contact our Work-based Learning Manager Sean McAleese.  There are no fees.

Can I pay my deposit over the phone?  

Yes, if we have received the hard copy of your original, signed NRC Direct Debit Mandate and Liability form.

Can I pay my course in instalments? 

Yes if the course is more than £200.  See fees and funding for more information. 

How many direct debit instalments are there?

This is dependent on the total cost of your course.  See fees and funding for more information.

Do I have to pay for my beauty course kit in full? 

Yes as you are paying the supplier direct, not the college.

Which benefits entitle you to reduced fees? 

Please refer to ‘reduced fees’ within fees and funding section.

I am a student and my parents are on benefits, am I eligible for reduced fees?

Reduced fees are only applicable if the student is in receipt of a means tested benefit.

How do I know if am entitled to student finance?     

Please email our student finance team at studentfinance@nrc.ac.uk for advice or call 028 2563 6230 to speak to one of our student finance team.

If I have enrolled and paid for a course and change my mind, can I get a refund?    

Yes you can get a refund if you apply within 14 days of enrolment. See refund section for further details.